So, what's the deal with returns?
If something isn't quite right, you've got 30 days from delivery to send it back for a refund or exchange. Here's how it all works.
What items can actually be returned?
- Items need to be unused, in their original condition, and in the original packaging.
- Pop your order number or proof of purchase in with the return.
- Gift cards, personalised items, and anything marked "final sale" aren't eligible for return.
How do you kick off a return?
- Step 1: Drop us an email at Contact@GAMMAXIN.Store with your order number and a quick note on why you're returning.
- Step 2: We'll send back the return address and instructions.
- Step 3: Pack everything up safely and ship it our way.
Just a heads-up — please don't send anything back before getting in touch. Returns that arrive without a prior request may not be accepted.
When does your refund show up?
We'll inspect your return once it lands with us and send you a confirmation email either way. If it's approved, the refund goes back to your original payment method within 5–10 business days. Your bank may need a few extra days to process it on their end.
What about exchanges?
We offer free exchanges for a different size or color, subject to availability.
Did something arrive damaged or incorrect?
If your order shows up faulty, damaged, or just plain wrong, let us know within 48 hours of delivery and include some photos. We'll sort it with a free replacement or a full refund — no cost to you at all.
Who pays for return shipping?
If the return is down to our error — damaged, faulty, or wrong item — we'll cover the shipping cost. For any other reason, return shipping is the customer's responsibility.